IOSS for EU Orders
Tax inclusion for shipments to the European Union (EU)
GPUCONNECT is based in the UK, and we are fully registered for IOSS. This means for any EU purchase we add VAT onto your order at point of purchase, and declare the item when shipped as tax paid.
This means you will not receive any surprise customs bill, and avoids any handling charges you may otherwise receive when importing from an area outside the EU. It allows you to rest assured that the price you pay at checkout is all you will have to pay. This applies to all orders under €150*.
For orders over €150, customs require this is handled directly through them. As such we will not take tax and you will need to pay this to receive your shipment. To avoid this, you can split larger orders into multiple orders under €150 if you prefer.
*Shipping fees are calculated separately and are not included in the €150 limit. Please review shipping costs at checkout.
What is IOSS?
IOSS for EU Orders (Import One-Stop Shop) is a streamlined VAT collection system designed to simplify the import process for EU customers. When you purchase from GPUCONNECT.COM, the IOSS scheme ensures that VAT is collected at checkout, eliminating surprise charges on delivery.
The benefits for EU customers?
EU customers can enjoy a hassle-free shopping experience with all taxes and duties paid at checkout.
- Transparency: No unexpected import duties or additional fees upon arrival.
- Convenience: VAT is included in the total price during checkout.
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Efficiency: Orders under €150 limit will enjoy faster processing through customs as VAT is already accounted for, resulting in faster delivery times.
Which countries are included in IOSS?
When ordering from GPUCONNECT.COM, VAT is applied at checkout for deliveries to the following countries:
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If you are in one of these countries, VAT will be added to your order at the point of sale, however this will eliminate unexpected import duties and additional fees upon arrival. This not only simplifies the purchasing experience but also provides cost transparency upfront.
How much TAX will I pay?
Tax varies country to country, however we collect the tax specific to your regions local laws. We then send this payment via IOSS to your local jurisdiction to settle the tax liability on the order.
Notable exceptions to IOSS
While the IOSS scheme significantly benefits many EU countries by simplifying VAT collection and reducing unexpected fees, it's important to note that not all countries are covered under this scheme. Some key countries outside the IOSS scheme include:
- Norway
- Switzerland
- Iceland
- Liechtenstein
For orders shipped to these non-IOSS countries, customers may still be liable for import duty, local VAT, and additional customs fees upon receipt of their shipment. Please note you will be liable for any duties, this is not covered by us.
*Additional Country Specific Information
Italy
From 1 January 2026, the Italian Government introduced a €2 (approx. £1.73) customs administration fee for parcels delivered to Italy from outside the EU with a value of €150 or less. This fee applies to all parcels (including gifts), excluding items classified as documents.
Romania
From 1 January 2026, Romanian authorities introduced a mandatory RON 25 (approximately £4.35) logistics charge for parcels sent from outside the EU with a value of €150 or less. This charge applies per shipment and is separate from VAT.
Issues with IOSS
IOSS is still relatively new, and whilst we document and label all applicable shipments appropriately, on occasion there can be issues at customs. If you are unfortunately in this situation please do the following.
- Check eligibility - Are you within an IOSS country.
- Check your order - Confirm VAT was added to your order.
If yes to the above, please DO NOT pay any duty you have been asked to pay.
- Contact us, we will provide a copy of the invoice and shipping label showing the declaration and that duty has been paid.
- Provide this information to customs.
- If this fails please contact us again and we will investigate from our side, however please note this can take some time.
Is VAT payable in the United Kingdom?
As a VAT registered company we charge VAT on all orders, which is applied automatically at checkout. There are no additional fees to pay, and VAT is shown on the checkout page.
GPUCONNECT LIMITED VAT number is: GB488208654
Do you provide VAT invoices?
Any customer can request a full VAT invoice for their order, regardless of the country. This can be used to prove of reclaim VAT. These are not provided automatically however can be requested by contacting us.
Any questions?
For confirmation or questions on the above please do not hesitate to get in touch with us. Also please refer to our shipping policy for full details and cost of shipping worldwide.