Refund policy
We provide as much information at point of sale to ensure the product is suitable for your needs. However we appreciate sometimes there is a requirement to return or swap an item.
No Quibble Returns
We accept returns up to 90 days after purchase, which can be returned for any reason providing the product is unused and contains the original packaging. Please note you are responsible for returning the item in a secure, well packed condition including the postage (unless faulty). We will refund the cost of the item excluding any shipping paid for.
To initiate a return please click here enter the email address you used to place the order. From there you will be able to request a return. We also would ask you kindly message us or email questions@gpuconnect.com to let us know you submitted a return request with any context so we can ensure this is processed quickly.
Faulty Items
If an item is faulty, we will provide a shipping label to return the product. Once confirmed faulty we will issue a replacement or full refund including shipping. Where a product is tested and found to not be faulty, the return will be subject to a restocking fee and return delivery cost.
If you have any questions on your product, or having issues with the install please do not hesitate to get in touch with us via the live chat or email to: questions@gpuconnect.com
Lost, missing or miss delivered items
If you completed the address on your order correctly, and your item has been dispatched but you have not received it within what is deemed by the courier to be a reasonable timeframe, you will be eligible for a full refund or replacement item. This is generally 10 working days for domestic (UK) deliveries (5 days for Royalmail Special Delivery) and 20 days for international deliveries.
The following evidence maybe required by Royalmail when completing this form:
- No photo on delivery captured
- Photo captured but not believed to be at the intended address
- Poor quality photo capture
- The photo shows the item left in an inappropriate location (at the property
but in an insecure location) - No or incorrect signature (signature products only)
Please note that where an item is tracked as delivered to the intended address, and our delivery evidence supports this, we will not consider this applicable for refund.
Worldwide Returns (Outside of the UK)
We offer the same returns policy regardless of country of purchase. Please however be aware that for items purchased outside of the UK, it is often not economical to return. In such cases where the item is faulty we may offer a full or partial refund. Where the return reason is buyer remorse, it is the customers responsibility to provide suitable tracked return shipping for the item. Should this be uneconomical, please contact us and we will try our best to find a viable and fair solution.
Processing Times
Typically a return is processed on the working day it is received, however please allow up to 48 hours for confirmation of your return.
Refunds will be processed to the same payment method you used to pay. Please note we are not responsible for any fees that your payment provider may charge for this, please consult them for this and their processing times.
You will receive a notification via email when the refund has been processed.
Our ask to you...
We pride ourselves on outstanding customer service, and do everything we can to ensure your purchase is easy and painless. However we do ask you please check and double check that the product is suitable for your needs.
We add a compatibility guide to give indication of suitable products, however this is a guide only. Where you are looking for a fan replacement, please measure the dimensions and check the connectors in addition to using the photos, part numbers and where in doubt please get in touch our experienced team will be happy to help!
Last updated: 2-Sept-2025