Shipping policy

Shipping Costs Quick Reference (per order)

Last updated 14 May 2026

All in-stock items ship from our UK warehouse. UK next-day and worldwide shipping options available — select your preferred speed at checkout.

Ship to Service Est. delivery Cost
United Kingdom
UK Royal Mail 48 Tracked Standard / 2nd Class 2–5 days £1.95
UK Royal Mail 24 Tracked Faster / 1st Class 1–2 days £2.95
UK Special Delivery — by 1pm * Next day guaranteed (Mon–Fri) Next day £10.95
International
Europe International Standard Tracked ** EU IOSS — VAT included for orders under €150 5–15 days £13.95
USA International Standard Tracked Via Royal Mail / USPS 5–10 days £14.95
South America International Standard Tracked See delay note & tax ID requirements below 10–25 days £15.95
Worldwide

International Standard Tracked
Other countries including Asia, Middle East, Africa, India, etc.

 10–25 days £14.95


* Special Delivery — next day guaranteed, excludes Saturdays. Order cut-off 2pm Mon–Fri. Allow up to 24 hrs dispatch time on top of the quoted delivery time.

** EU orders under €150 — VAT is charged at checkout via IOSS. No customs VAT charges at delivery. Does not cover country-specific admin fees listed below.
All delivery times are estimates and do not include dispatch time (up to 24 hours).

EU Orders from 1st July 2026 - From the 1st July 2026 the EU has implemented a duty on all imports of €3 per item.  This duty is in addition to the VAT we pay on your behalf, collected at checkout.  We are making every effort to pay this fee on your behalf, however different customs handle this differently.  Please be aware depending on your location, you may be asked to pay the fee directly, if you are please get in touch with us!  For more information see: July 2026 EU Duty

Preorder items

Items listed as Preorder are not currently in our UK warehouse. They ship direct from suppliers or via our UK warehouse — typically within 1–3 weeks depending on location. Placing a preorder ensures you receive the item as quickly as possible. Contact us for a delivery estimate before ordering.



Incorrect or Incomplete Delivery Addresses

Customers are responsible for ensuring that the delivery address provided at checkout is complete, accurate and suitable for receiving deliveries. This includes the correct street address, house or building number, postcode, and any additional information required by the local postal service or customs authorities.

If a shipment cannot be delivered and is returned to us due to an incorrect, incomplete or invalid address provided by the customer:

Refund - Once the returned goods have been received, we will refund the purchase price of the returned items, including any VAT or sales tax charged on those items, where applicable.

Shipping Costs - The original shipping charge will not normally be refunded where the delivery failure was caused by an error in the address supplied by the customer, subject to applicable consumer rights.

Customs duties and import charges - Any non-recoverable customs duties, import charges or customs clearance fees paid by GPUCONNECT on behalf of the customer will not be reimbursed where the shipment is returned because of an incorrect or incomplete address.

Additional Charges - Any reasonable, evidenced costs incurred as a direct result of the incorrect address, such as courier return-to-sender fees, may also be deducted from the refund where legally permitted. 

If the customer wishes the order to be resent, additional shipping charges and any applicable import costs will need to be paid before redispatch.

These provisions apply only where the delivery failure is attributable to inaccurate or incomplete information supplied by the customer. Where the error is caused by GPUCONNECT or the delivery provider, we will resolve the issue at no additional cost to the customer.

Nothing in this policy affects your statutory consumer rights.

Current delays & service notes


South America — averaging 4–6 weeks
We dispatch within 24 hours but local customs processing in South America is causing significant delays. Tax ID numbers are required for Brazil, Chile, and Mexico — see below.

Israel — averaging 3–6 weeks
Extended transit times due to ongoing regional conflict. Items are dispatched within 24 hours but we cannot control international postal routing or customs.

Finland — customs adds approximately 1 week
Ensure your order includes a valid email and phone number for Posti notifications. VAT is pre-paid via IOSS — if Finnish customs request VAT payment on delivery, refuse and contact us. We include IOSS documentation on all parcels.

Country-specific import charges


France — Taxe sur les Petits Colis (TPC) from 1 March 2026
Applies to low-value imports (under €150) into mainland France, Monaco, Guadeloupe, Martinique, and La Réunion.
• €2 per item + French VAT on that fee
• If not prepaid, your carrier may add a handling fee of approximately €8 per shipment
We aim to prepay this charge on your behalf but this is not guaranteed.

Italy — €2 customs administration fee from 1 January 2026
A €2 fee applies to parcels from outside the EU valued at €150 or less (including gifts). Separate from VAT — collected at delivery by Italian authorities. VAT is already included at checkout via IOSS. More information.

Romania — RON 25 (~£4.35) logistics charge from 1 January 2026
Mandatory per-shipment charge for parcels from outside the EU valued at €150 or less. This is the sender's responsibility — no action required from you at delivery. VAT is collected via IOSS as normal.

EU orders under €150 — VAT included at checkout


Registered for IOSS since 1 September 2023
VAT for all eligible EU countries is charged at the point of order — you will not receive customs VAT charges on delivery for orders under €150 including shipping. More information and eligible countries.

Worldwide orders and EU orders over €150 — customs duties may apply and are the sole responsibility of the customer. To pre-pay customs duties visit our eBay store where these can be settled at order level.

Tax ID required — email us when ordering

The countries below require a personal tax ID for customs clearance. Email your ID to questions@gpuconnect.com when placing your order. Without it, your shipment will be held — customs will refuse entry.


Brazil
CPF number
Cadastro de Pessoas Físicas

Chile
RUT number
Rol Único Tributario

Mexico
RFC or CURP
Tax ID or National ID

Israel
TIN or PIN
Tax or personal ID number

Questions & additional information

Some delivery locations may not be available. If your location isn't listed or you have any questions, please get in touch.